The #1 question we get asked in email and on the phones is about new software that can be loaded onto a Pansat, Coolsat or Fortec receiver. The question usually goes like this: What do I need to do to get all the channels?

To reduce the massive amount of email and phone calls surrounding this one question, we felt it necessary to address it here. A simple Internet search in Google will bring up hundreds of sites in the FTA hardware and software industry. Some dealers like us are true free-to-air retailers and others are hacking sites. Most of these hacking sites are bold enough to tell people the truth that if you buy their product it will get free Dish Network in the USA and free Bell ExpressVu out of Canada.

The truth is the software with step-by-step instructions is freely available on the Internet.

The truth is the satellite companies don`t like it.

What is irritating to us is how other dealers can charge for this new software (firmware) that is already freely available on the Internet. Charging for freeware is not right.

You will notice that most of these hacking sites do not have a phone number. We are available 7 days a week to help you find the best product that suits your needs best. Call or email us now for some professional assistance.

If a free to air unit has to be reset due to the downloading of illegal software, a $75.00 fee will be charged PER UNIT! This is what the manufacturer charges us.

We have been involved in the free-to-air satellite industry before any of this software was released on the Internet. We have enjoyed earning a great living retailing FTA systems to people around the world. More recently, our sales of FTA receivers (Pansat and Fortec) have soared. An obvious logical conclusion is people are making decisions in the privacy of their own home to download new software (firmware) and loading (flashing) new code to the receiver to decode channels. We don`t find it necessary to sugarcoat the truth.

A customer once told us that we should not be ashamed to be in this Industry. He reminded us that we are not the software developers or promoters. He also made a great comparison of our company to Dell Computer Corporation. Dell is the #1 selling PC in North America. Most Dell computers come with a CD burner or DVD burner. If a customer chooses to burn a copyrighted music CD or burn a movie that was rented from the video store, where is that Dells fault?

We are in the exact same position as Dell.

We retail legal free-to-air receivers that receive International channels from around the world. These receivers can be upgraded to steal TV. We know people are having success following step-by-step instructions available at many websites and forums to get premium pay stations for free because they refer their friends and family back to us to purchase more receivers.

We appreciate your purchase and are here for warranty and customer support.

Warning: Receivers are only for use with authorized software that can be downloaded off of the manufactures website. Unauthorized software cannot, by any means, be used with any receiver. Should any receiver contain such unauthorized software, the warranty will be null and void.

For more answers to ordering questions or for troubleshooting click here!

All orders receive access to our member`s only area that includes several in-depth installation guides!